Bad ultrasound quality

Scarlet

These are my 12 weeks ultrasound compared to my 11 week private ultrasound. The clearer images are at 11 weeks. Why are my 12weeks like this the doctor also tried to tell me you can’t hear or see a heart beat that early when last week I was told it was 165 and could hear it. Do I have the right to be upset... I also was not even told the heart rate , how baby was measuring , if baby looked okay. I feel like my needs are not being met