I screwed up at my job, what do I do?
In my job I’m dealing with vendors and clients. I forgot to input a clients order and it was due to deliver 2 weeks ago and realized it when the client asked when it would arrive.
Immediately get it in the system and figured I’d just give them the tracking once I obtained it from the vendor. After back and fourth with the vendor, they tell me it’s severely underweight and they either need to add to it or cancel the order.
My company sets you up with someone who trains you but they’re pretty hands off now unless I have a question. I typically would ask them for advice. Do I let the person training me know that I forgot to add the order and just put the order in but it’s underweight or do I contact the client, let them know I forgot to add the order and it’s underweight or just let them know it’s underweight and if they still want it they have to add to it?
This happened once before and the person training me had me let them know it got lost in the transfer from the previous person to me but that it was in the system and would ship out asap.
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