Agree or disagree?

If someone was emotionally distressed and has mental issues and you yell at them as loud as you can in an argument it makes the problem worse? I know someone who has mental issues and they told me how their mom would yell at them as loud as she can and confront her about all the stuff she did wrong in her life and I told the girl how messed up that was since she has mental problems and her mom made her feel worse and basically verbally attacked her instead of comforting and helping her.

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