What do I do?

I ordered a personalized tumbler from a woman I know. She told me I was 3 weeks out on getting it done. No problem. Here we are 2 months later, she's now offering other new products she has made but still no word about my cup. This isn't the first time something like this has happened. I'm considering messaging her to see if she's started it, if not cancel it and get someone else to do it. Should I just wait it out or try a different person? And no she hasn't forgotten about the cup.