My daughter finally understands what her actions did🥰 Update#2

I made this post not too long ago about my 16 year old daughter bullying and harassing her friends ex boyfriend. They kept making fake Facebooks to bully him and shared his nudes around. He dropped out because he was self harming. I took my daughters phone away. She has a flip phone now. She was grounded. Couldn't hang out with that friend anymore and I made her volunteer to be a helper for the teen crisis hotline so she could understand the effects of her bullying. Her dad said I was took harsh and this generation is too sensitive and I should have just grounded her for a weekend. Today she came home after another day volunteering for the crisis hotline and she looked like she was about to cry. She sat me down and said she understands now. She spoke to a girl on the phone who was 14 and being bullied at her school and when she heard how the girl felt and how she was hurting herself she can't believe she made someone feel that way. She wrote him a real sincere apology letter and I gave it to his parents. It's up to him and then to decide what he does with it. She wants to keep volunteering and helping people. This has made her think about becoming a counselor. My ex said I was just projecting my own bullying I went through in school onto her but it seems like my punishment worked!

Update: The boy's mother reached out to me to tell me he did read it. And that he appreciates the letter but he isn't really ready to forgive yet and he needs time. I did tell my daughter and let her know that is also a lesson that sometimes when we hurt people, they don't always want to forgive right away or at all and she has to be okay with that. She says she understands. I'm really glad that she's maturing and I think not having that friend around has helped her mature also.

Update #2: My daughter got to apologize to him face to face today. He decided to come back to school instead of getting his GED at least for a semester to see if he could make it through. My daughter apologized to him face to face and they had lunch together. I did tell her I still want to see this change a little longer before she gets her regular phone and Facebook back and she said okay! Her dad also just can't admit I was right. He's saying "She probably is just feeding you b.s to get your phone back. I'm sure she really hates you for making her do this." He really can't admit that my method worked better than being grounded for two days.