Best approach to change someone's mind?

There have been several posts discussing race lately & it got me thinking about the intended messages behind them. I have encountered several woc on Glow that I credit with helping to educate me as a white woman on my ignorance to several issues, especially privilege & racial appropriation. I like to consider myself as open minded & will readily admit that my opinions are absolutely subject to change...that's what growth & improvement mean to me. We all respond differently to opposing opinions...some welcome these "conflicts" with open arms & some are more resistant & defensive. My question to woc is this: If you feel it is your responsibility to educate & facilitate change, is it important to present these ideas/facts/points in such a way that does not trigger defense (I'm not saying facts are more factual when sugar coated, but hopefully you get what I'm saying)? There are so many different ways to say things, & while I do not think you should have to censor yourself all the time when discussing sensitive topics, I do think if your intention is to change minds, it is important to consider the words you choose & your tone in your presentation. 
My second question is for white women: Do tone & presentation play a part in your willingness to listen to a differing opinion regarding race?
If the end goal in these discussions is change, which I believe is important, I thought it might be helpful to openly discuss the best route to take to get to that place of change!

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