Ohio Reproductive Medicine

Name: Ohio Reproductive Medicine
Telephone: 614-451-2280
Rating: 4.523809523809524

4.5

5.1k views • 21 ratings • 9 mentions

Call: 614-451-2280

Reviews (21)

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MOST HELPFUL

Pregnant 1 IUI

Center Ohio Reproductive Medicine

Doctor Grant Schmidt

February 05, 2017

I have seen DrSchmidt for 2 pregnancies & have had nothing but a great experience.

4 helpful

1 IUI

Total cost $3000

Center Ohio Reproductive Medicine

Doctor Elizabeth Kennard

March 13, 2023

Ohhh it has been a long ride with Ohio Reproductive. Where do I begin? I'm going to start with our miserable patient experience, then discuss the blatant disregard for financial matters, and the apparent incompetence of their staff. We received care in December 2021 and January 2022 with Ohio Reproductive Medicine. Dr. Kennard was our primary physician. We met with her via telehealth and explained our concerns regarding fertility. Instead of making us feel as though she cared, she spent the first 13 minutes of our appointment telling us that we were "grandma killers" because we were not yet vaccinated for COVID. She eventually stopped when my husband asked her if she was billing us for this lecture. Our initial appointment ended with recommendations for medication and standard fertility treatment procedures. We began following protocol from a distance, due to COVID. Eventually, I became pregnant. My husband and I were overjoyed! This is what we came here for. We thought that ORM would share our sentiment. We immediately scheduled an ultrasound with them. We got in contact with my regular OB, who was worried about the pregnancy due to low progesterone. We feared the worst, but were looking forward to at least seeing a picture of our baby if anything. We had our appointment for the ultrasound with Dr. Kennard in January 2022. When we entered the office, my husband was immediately kicked out. "No family members allowed!" they said. I tried to explain that this might be the only time my husband and I could see our baby, and I wanted to experience my first ultrasound and pregnancy with my husband by my side. The front desk staff refused. We decided it was fine, COVID was a difficult time for everyone. When I got to the ultrasound room, I was crying a bit. Dr Kennard entered the room. She took one look at me and told me to “suck it up” and that it was not a big deal. She looked at the fetus and said that it doesn’t look like it’s developing correctly. I wasn’t surprised, but still somewhat heartbroken by the news. I asked her for a printout picture. She responded with “Why? Nothing is there anyway, I just said that.” I was stunned. How could anyone say such a thing? I didn’t know what to say, and was still crying, so I just said I wanted one anyway. I got out of the clinic as soon as possible. We received our bill after a month or so, and found it to be higher than expected. We promptly called and asked them if they billed my primary and secondary insurance correctly. They said they did not enter primary insurance info initially, and that they would re-run the claim. They sent us another bill a little while later, and we paid the amount thinking that they had completed it correctly. How were we to know that they still hadn’t entered the insurance information correctly? Then, we received a bill for the second date of service. Only the secondary insurance information was indicated. Immediately, we began to doubt that they ran our insurance correctly the first time, and we contacted insurance to verify. Our primary insurance verified that they never received the claim, our services were, in fact, covered, and the clinic owed us a refund. A representative from my primary insurance called Ohio Reproductive, and told them they should process a refund for the payment we made, and they will cover the costs. Ohio Reproductive refused to cooperate, denied the request, and went silent. We did not hear from them for months afterwards, and we assumed this bill was taken care of. But NOPE. They sent it to collections after four months. They refused to answer any of our calls or messages since. My entire experience with this clinic has been a nightmare. Please, look for another provider if you are even remotely considering this place. At the very least, please know what Dr. Kennard is really like. I don’t want any couple to go through the same thing we did. The fertility journey is difficult enough, and it doesn’t need to be complicated by blatant unprofessionalism, poor bedside manner, and incompetent staff.

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