Front desk staff, nurses and sonographers are very friendly and helpful. Sometimes, the wait to be seen seemed excessive, though. In regards to communication, at times it was difficult to get a quick response/answer to important questions. The nurse initially assigned to our case failed to respond to phone calls or emails within the allotted time frame, so we switched to a different nurse, who was better at responding (although still delayed at times). At times there seemed to be a disconnect between our primary physician, nurse and other members of the team. The few times we were able to meet with our primary physician we were very happy. She was thorough and clear with her explanations. The one major complaint was when we were trying to decide what options we wanted for our IVF treatment (fresh vs frozen; ICSI; PGS), she failed to explain to us that opting for PGS mandated that we also had to have ICSI; it wasn't until we were meeting w/ the financial advisor that we were told that we had to have both (originally we wanted PGS w/o ICSI); and then only had 5 minutes to make a final decision as to how we wanted to proceed once we were given all the information.
Dr. Levens and my nurse were both amazing. I'm very early in my pregnancy and had a miscarriage in March. They were all supportive and helpful and I couldn't have asked for a better experience, even though the process was so incredibly difficult
Dr Doyle is the best ! He explained everything in details . Very nice and professional
I love my nurse, Alexis Bowie, and always got amazing care from the doctors. I highly recommend them!
Responsive to any questions and very knowledgeable. Extremely helpful and kind. I would definitely recommend Dr. Bromer and his team to anyone.
The Annandale office of SGF was fantastic - I felt like the nurses were all very good and the ultrasound techs were amazing. Pretty quick wait times most of the time - I was frequently in and out for monitoring in under 15 minutes.
Not very specialized care, seems like they do the same protocol for most people even with unexplained infertility. They were not open to doing further testing even though no cause was found. They seems to just want us to pay for the standard IUIs and then move on to IVF without really knowing if it will work. I believe I have minor immune issues that would impact implantation, but they didn't believe in during further testing because those tests are generally for multiple pregnancy losses, but since I had never had a positive or loss they didn't even consider requesting more test.
Excellent experience from start to finish.
Really liked the staff here - well oiled machine
SGF knows what they are doing. They are a smooth operating machine, and the best of the best. Having an assigned nurse coordinator keeps you from feeling lost among all of their patients, and I have always received emails and return phone calls, no matter how frequent they may be!
We could not be happier with the service we received at Shady Grove. Dr. Malik was excellent at explaining everything to us and answering all our questions completely. Care coordination and communication with the nurses was seamless, and they were very responsive to phone calls. I never had to wait more than 15 minutes at my appointments. We highly recommend this practice.
dr doyle and staff are great. people are gentle and caring
Great physicians, but pretty rude medical assistant staff.
Great staff at Frederick. One nurse not so responsive and made the first IUI unnecessarily stressful, but I asked Dr. Bromer to reassign me and Toni is fabulous!!
We loved Dr Esposito; however, we were appalled that IVF with ICSI and Pre Genetic Determination was the "Plan of Care" BEFORE we were even examined or test results were received! It gave us the feeling that we were nothing more than $$$$ to this practice and that they were capitalizing on people's desperation to have a baby. Having had a baby at age 19, placing her for adoption and then struggling to conceive, this was difficult to comprehend for me. It's not for everyone and that's okay.
It was great experience. Everyone right from the front desk to the nurses and others were so very kind, patient and accommodating.
Used SGFC for our first miracle and returned to the same location even though we had closer options because of the quality care they provided. Utilized local option for testing and equally a great experience.
Dr Kate Devine and staff are terrific. The nurses respond quickly with questions. We never once felt pressured to do something we didn't want to do. We decided to go with IUI, crossing our fingers!!
The wait time is a little long but all the physicians and staff are absolutely trustworthy and professional.
SGF has many clinics in the area so we chose the one that was closest to our home. The nurses were fantastic as well as the receptionists, and overall we had a good experience. You have the option of a payment plan, and they also had a military discount. The good thing about SGF's many locations is that if I needed to come in for monitoring on a work day, I could make the appt at the most convenient location for me, not necessarily our "home" location.
Everyone is awesome, very understanding and caring. Appointments were easy to get and I always felt like the doctors and nurses took their time and answered all of my questions. I never felt like I was being rushed out.
Individualized care is excellent. Nurse is always quick to respond by phone or email.
It was great! They we very caring and efficient. They had early morning hours so I could go to my appointments before work.
This is a very good clinic with great doctors and nurses. The wait times are sometimes long due to the number of patients they work with on a daily basis. Probably one of the top fertility clinics in the nation.
I had a great team at Shady Grove. My doctor and nurse were wonderful, and my nurse answered all my questions, no matter how repetitive, as if it was my first time asking. As a sane sex couple, we felt comfortable with the entire team, and would happily use them again.
All of the nurses and doctors and ultrasound techs were wonderful- very supportive and helpful. There are a lot of patients and I think this helps them know what to recommend. I always took the earliest appointments to avoid longer wait times. They are fast at 7am but get backed up later in the morning. Overall they have helped me make 2 beautiful and healthy babies, so I can only thank them.
I absolutely loved our clinic! No only was everyone professional but we were always made to feel comfortable by the doctors, nurses and staff. Jen is absolutely fabulous to reach out to about anything and everything. Dr. Browne's confidence in her personalized game plan for us as well as her gentle touch (didn't even realize she had started my procedure when she said 'all done!) left my husband and I over the moon when we got our BFP with our 1st IUI (preformed at the beginning of our DC blizzard). After 2 years of unsuccessfully ttc due to PCOS, it took Dr. Browne just 1 cycle of IUI to make my dreams come true of becoming a mommy. Emma Snow will be 6 months old this Thursday and my husband and I owe it all to the wonderful team at SG. Never did it feel like a 'business' but a welcoming and positive environment that I would recommend anyone to.
SGF was like a well oiled machine. They've done this a lot, and it shows that they know what they are doing.
Personal and individualized care. Emotionally supportive as well.
My wife and I had a great experience at this clinic. As an LGBT couple we weren't sure what to expect but the staff were extremely welcoming.
My experience was great!! The doctor and nurses was awesome!! They showed care, gave great advice, listen to me and just was so amazing!! They helped me with my little blessing whom I cant wait to meet on May 2nd!!
You have an assigned nurse who calls you the same day with your blood results, staff is very friendly and understanding.
This clinic is very friendly and accommodating. It was my first time going to a clinic and I was very nervous. I was have having trouble conceiving and it had been over a year. This was my first time trying to get pregnant and everyone made me feel at ease. I had a great experience got pregnant on my first try. The nurses and doctors all take the time to listen and work with you.
I was excited to work with shady grove but my experience has had its ups and downs. Many times the staff haven't looked at my chart and I have to remind them of my procedures, needs and medical history.
Great experience - they open at 7 am for blood tests and ultra sounds, making it easy to go before work. They have 2 semi-local offices open at the weekends for scans and inseminations (IUIs), again making it easy to work around work hours.
They were great - always optimistic but also very good at explaining what was going on.
I'm pregnant, so that's good. The finance portion was excruciating, and the nurse was less than professional. But, I'm pregnant!
It was a warm reception the moment we walked in the building. Everyone was professional, well informed, and most important cared about our desire and need to grow our family.
Great place. Easy to follow instructions and access to nurses. Newly renovated office
Shady Grove and it's employees are an amazing facility. They share the ups and downs of the process with and no question is ever unimportant.
They are very well organized and supportive. I recently completed my first IVF cycle, and have a plan in case it does not work on the first try.
This clinic has excellent customer service. Wait times are never any longer than 10 minutes. Most times I'm seen in less than 5 minutes. They quickly communicate my testing results. I love Shady Grove.
While this clinic sees a ton of people and often seems busy, they are great at keeping wait times short and still making you feel important.
The wait times are sometimes long but the staff are very caring. I love my nurse!
The nurses who take your blood are very, very skilled. The doctors and text who do the ultrasounds are great. Some doctors are better than others, but overall my experience at the clinic has been really good. My doctor at the inner Harbor clinic is especially wonderful. Even though I have not been successful in achieving pregnancy, I feel like They are doing everything they can.
Great. Short wait time. Kind and compassionate providers and nursing staff.
I have been a patient at SGFC since 2013 and have been through four cycles of IVF, one fresh and three frozen, and now have a beautiful 2 year old son named Eli! The staff at SGFC are always very responsive and helpful, making sure that patients understand their protocol thoroughly. I am forever grateful to SGFC for giving me a healthy child and completing our family. We are even in the process of starting again to see if we can give Eli a sibling.
I really like my doc and nurse. They are readily available via email and personalize my care where needed. As with any medical procedures I have to do my own research and ask a lot of questions but they are very responsive to me.
We first met with the doctor to discuss testing. She explained everything to us so we knew what to expect. We then met with our nurse who was assigned to us where we received more information. Both the doctor and nurse were exceptional. After our testing was completed, we met with our doctor again to discuss the results from the testing her recommended treatment plan. When we began treatment every single person we interacted with from the front desk, techs, nurses, and doctors, was so kind and compassionate. We went through two rounds of treatment before becoming pregnant. It was emotional and stressful, but the staff at Shady Grove Fertility were with us every step of the way guiding us and cheering for us. We were more than just a number...we were people that they truly cared about.
An overall very positive experience. My nurse and doctor were kind and thorough. Only a few minors issues with long wait times, medicine orders, and blood work.
This place is awesome. Go later in the morning if you want a shorter wait.
All of the staff were always so helpful. They could answer any questions I had and were very understanding.
Such wonderful staff! Everyone is so caring from the front desk to financial advisors.
Great experience pregnancy on 2nd IUI cycle
Convenient, clean offices, nice staff, and they were able to get me pregnant my first cycle!
One amazing experience for the past 2 years. Amazing support from the doctor and nurses.
The doctors and staff are wonderful. No complaints at all.
I have great experience with dr Browne and all the staff , the entire staff is very nice and supportive !
Successful IVF cycle. Positive overall experience
I love shady grove and all of the staff. They have been with us in our journey every step of the way. They are attentive and timely with answering questions and getting back to us whenever we have concerns.
The clinic has multiple locations which is great. Staff is nice. Process is relatively easy.
Great staff at TOWson. have had very wonderful Nurses, Jenna - always found a way ouy with my appointmenta. Sonya- takes her time to patiently answer all my questions. The other staff are really compassionate and great. Wendi, Jeanatte is absolutely amazing she knows just when you need that hug. Keisha too very sweet and helpful. plus my backup nurses Joanna and Crystal. Thanks ever so much to you all.
Amazing staff and doctors!
Awesome experience. I have been to other Shady Grove locations and they are nothing compared to this location
Get the right doctor, and your experience will be fabulous! We saw several because of the nature of the appointments, but our primary RE went out of his way to allay our concerns and show up for procedures, etc. Also, you have one nurse assigned to your case, and he/she is always in communication with you.
The entire staff is fabulous, from reception to nurses to doctors. Always punctual, always willing to help whenever you need it.
Wonderful doctors, prompt, and successful. My nurses switched a lot in a year which was unfortunate.
Very easy and simple and everybody very friendly carefully withh patients
Very professional staff, top rated doctors, many offices around DC area.
Staff are capable and professional and were sensitive to my needs. Blood draws were done very well and quickly.
Everyone was so supportive. They listened, really made us feel like we were special, but were honest with us about every step of the process. HIGHLY recommend!
High volume clinic but they know what they are doing. The nurses & doctors were really nice, competent & professional.
They are highly unorganized and they are all about the number of pregnancies.
Organized, great doctors and nurses, quick response time to questions
Got to know many of the staff members through regular monitoring visits. The friendliest if those who drew my blood and did my ultrasound monitoring scans was always second to none. All street made me feel comfortable and optimistic
We loved Shady Grove Frederick location. It felt very personable. No matter what time of the day we had a way to contact a doctor or nurse. We could call or email with any question. We suffered a miscarriage and couldn't of asked for a better dr or staff. They knew how hard this was for a couple who was already suffering with infertility. I always tell any new person who is looking for s clinic to go to Shady Grove
3 rounds of IVF treatment with ICSI and we had our miracle twins.
Staff are very friendly, though at times you feel like just a number among the thousands of patients.
SGFC is amazing, they have offices in VA, MD,PA, and DC. They truly care about each patient and their labs are top rated. I would highly recommend them.
Always welcomed by the front desk. Everyone from the medical assistants to phlebotomists to nurses to the doctors were very nice. Wait times for blood draws and ultrasounds were not very long. At Fair Oaks and Annandale the wait time is minimal. At K street in DC, the wait time in the morning was a bit longer than expected especially when you're trying to get to work right after. Patients are assigned a nurse so if you have any questions or concerns you call or email your nurse and expect to hear back from them within 24 hours.
We had a phenomenal experience at Shady Grove. From the front desk staff to our nurse to our doctor, everyone seemed to really care about us. Two IVF/ICSI cycles, two pregnancies (and two embryos waiting for us)!
The entire staff was helpful and we were successful the first cycle! We. Oiling have done it without their help and we're excited about returning in the future for our second child.
My nurse was very professional and very attentive. She responded to my emails very promptly. On the other hand, the nurses who do the monitoring at K street office need more training and bedside manners.
is my first time yet
The staff at SGF are friendly, accommodating, and welcoming. They are amazing!
Great Clinic. I go to Annapolis, MD. Dr. McKee by is the best. I was referred to him by a friend who did IVF with him. I did my first cycle with him and I got pregnant through IVF the very first try with fraternal twins. I will be going back for my next cycle in Dec. 2017.
Wait times were generally reasonable, though for weekend monitoring visits it was a bit longer sometimes. All of the nursing staff were great.
While my doctor and main nurse were located in Frederick, I ended up having most of my monitoring and appointments in the Annapolis office (and a couple in Rockville). The staff, nurses, and doctors were friendly and professional at all locations, and readily answered any questions or concerns I had. Allison from Frederick was very helpful and I was happy to have her as my main contact.
The office I went to is a small outpost of a much larger clinic. Some procedures had to be done at one of the larger clinics, but most of the time I was able to be seen locally.
As a gestational Surrogate--I was treated with a very high quality of respect. Nursing staff was amazing. Communication was amazing.
Excellent knowledge, personal attention, genuine wanted to help us
Great doctors, very good nurses and administrative staff. Good facilities and follow through.
It's a big clinic with a lot of patients, so it can feel a bit like a baby factory. That said, their hours were convenient, my wait time was never unreasonable, and I felt the medical care was excellent. I'm 27 weeks pregnant with an IVF baby from this clinic.
Overall, I had a great experience because I had a successful outcome, but it took a lot of time and attempts. The staff was very supportive and extremely efficient but since they have a large volume of patients, you do feel like you are on an assembly line. On weekends especially, there were long waits for monitoring.
Shady Grove was a great provider. Customer service was excellent, with my nurse and doctor accessible whenever I needed. Our insurance coverage was minimal for fertility, so global fees for our IUI cycles and shared risk when we moved on to IVF were helpful with the associated costs (which of course were considerable). They were also willing to help with meds when cycles went unexpectedly long.
Shady Grove has the best fertility center in the country. The doctors are all top notch and the rest of the staff are all caring, nurturing and supportive. I went through a lot to get pregnant and can't imagine having a better team on my side
Sometimes you feel like you are just another customer, No personal attention, just on the assembly line for blood work and ultrasounds Hardly any, I've only spoke to her twice.
Very organized, quick responses from nurse
Very good experience.
Our financial advisor was so hard to get in touch with, that was our only bad experience. Our nurse was amazing! The staff was really caring and made us feel extremely comfortable especially with us being a same-sex couple. Our doctor really took his time to learn my partners cycle and ovulation in order for us to have an successful pregnancy. Our first two iui cycles were unsuccessful, so our doctor took a different route the third time and now we are 7 months pregnant with a boy. I can't say anymore than, Thank You Shady Grove!
Although my doctor was Dr.Mcclamrock out of the Harbor east office I used the Bel Air office for my visits! Everyone is incredibly nice/helpful and reassuring! Dr.McClamrock is an awesome doc! Answered all of our questions, and we are currently expecting via or first IUI!!
Every single person I dealt with was wonderful.
Supportive, helpful - doctors and nurses great! We have one and one on the way because of their efforts. Beware of billing staff.who often make mistakes.
Having been to smaller clinic for my first cycle, I have come to really appreciate the conveinence provided by Shady Grove. Yes, it is a factory. But it is a well-run, results-driven factory and once you are in, they take good care of you. My nurse was amazing. Honestly don't know what I would have done without her. And the results speak for themselves!!! Dr. Malik has the best bedside manner. She is kind and considerate but at the same time, knows her stuff. From the beginning, I felt like we were a team. I am so grateful for her.
The staff was kind and thoughtful. I never felt lost in the crowd
Dr.McClamrock is amazing
Very positive. Dr.Motla is thorough.
They were wonderful. I started there with 100 questions and they set up a treatment plan and schedule. It was a ton of testing and visits, but I felt confident they knew what they were doing. The staff was great and the office was very convenient. I started going to Dr. Timmreck about 2 years before I started actively started IVF. We used a gestational carrier and had to get that set up first. She was extremely sensitive to my situation, and always took a lot of time to answer all of my questions and tell me what the next steps were. She is one of the best doctors ive ever had, and is a huge part of why I liked the clinic.
We conceived on our second iui cycle! The dr did a great job of assessing what worked and what didn't between the first and second cycle and made adjustments. We were treated very well as a lesbian couple. The doctor was wonderful in every way!
At this clinic we feel as though all our questions and concerns are always addressed with patience and great detail. Our nurse Jennifer Lavy, is excellent and stays in contact with us through every step. We appreciate her assistance and support! Our doctor is reasonable, kind, and forth-coming with her delivery of her medical advice. We were pregnant after one IUI cycle, but experienced a miscarriage after leaving their care. Upon our return, we were greeted with excellent advice and perspective on how best to proceed with trying again.
It was good- and I'm pregnant! I'll be going back after this little one is here, Dr Sagoskin was great. Very helpful, understanding, and I enjoyed working with him!
It's a big clinic which means it's very busy, but also really efficient. I could always get an appointment when I needed, and my nurse responded to emails within hours. Frank Chang was very matter of fact. My only complaint was that after a very early loss, he didn't seem to know how to handle how upset I was. However, he made up for it in expertise/successful follow up treatment.
The doctors and nurses were very helpful. Very happy with the clinic. Dr. O'Brian was patient in listening to our questions and answering them. Kept us updated at all levels.
Great results - somewhat poor communication Had minimal interactions with Dr Mottla but he was proactive when he needed to be
Everyone was very helpful and very caring in difficult times.
Nurses and staff are amazing. Doctor is a little quick and does not have a great bedside manner. He is very matter of fact but forgets that many of the things being discussed can be overwhelming and emotional to the patient. Doctor is very matter of fact but lacks bedside manner. Seems to be in it for the numbers and forgets that these things can be emotional for the patient.
This place knows what it's doing. It's large, so everyone is specialized in their area. The only thing I wanted, but didn't get was a "road map" of here's what happens first, second, third with "average" times for each step. I was so frustrated that this didn't exist and the only response was "Everyone's different." I interacted with Dr. Sagoskin very little, actually, which was fine by me since the nurses were more familiar with my actual treatment and my situation over time.
The data shown in this section comes from both SART.org and the CDC. Together these organizations maintain the most up-to-date data on fertility clinic success rates in the US. Your physician should be able to help you interpret these reports. When you see a "?" in a chart, it simply indicates that a clinic has completed less than 20 cycles in that category and age range, which would make showing success rates misleading, according to the CDC
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