Front desk staff, nurses and sonographers are very friendly and helpful. Sometimes, the wait to be seen seemed excessive, though. In regards to communication, at times it was difficult to get a quick response/answer to important questions. The nurse initially assigned to our case failed to respond to phone calls or emails within the allotted time frame, so we switched to a different nurse, who was better at responding (although still delayed at times). At times there seemed to be a disconnect between our primary physician, nurse and other members of the team. The few times we were able to meet with our primary physician we were very happy. She was thorough and clear with her explanations. The one major complaint was when we were trying to decide what options we wanted for our IVF treatment (fresh vs frozen; ICSI; PGS), she failed to explain to us that opting for PGS mandated that we also had to have ICSI; it wasn't until we were meeting w/ the financial advisor that we were told that we had to have both (originally we wanted PGS w/o ICSI); and then only had 5 minutes to make a final decision as to how we wanted to proceed once we were given all the information.
It's a big clinic with a lot of patients, so it can feel a bit like a baby factory. That said, their hours were convenient, my wait time was never unreasonable, and I felt the medical care was excellent. I'm 27 weeks pregnant with an IVF baby from this clinic.
Although my doctor was Dr.Mcclamrock out of the Harbor east office I used the Bel Air office for my visits! Everyone is incredibly nice/helpful and reassuring! Dr.McClamrock is an awesome doc! Answered all of our questions, and we are currently expecting via or first IUI!!
Our financial advisor was so hard to get in touch with, that was our only bad experience. Our nurse was amazing! The staff was really caring and made us feel extremely comfortable especially with us being a same-sex couple. Our doctor really took his time to learn my partners cycle and ovulation in order for us to have an successful pregnancy. Our first two iui cycles were unsuccessful, so our doctor took a different route the third time and now we are 7 months pregnant with a boy. I can't say anymore than, Thank You Shady Grove!
Great Clinic. I go to Annapolis, MD. Dr. McKee by is the best. I was referred to him by a friend who did IVF with him. I did my first cycle with him and I got pregnant through IVF the very first try with fraternal twins. I will be going back for my next cycle in Dec. 2017.
Great doctors, very good nurses and administrative staff. Good facilities and follow through.
They were wonderful. I started there with 100 questions and they set up a treatment plan and schedule. It was a ton of testing and visits, but I felt confident they knew what they were doing. The staff was great and the office was very convenient. I started going to Dr. Timmreck about 2 years before I started actively started IVF. We used a gestational carrier and had to get that set up first. She was extremely sensitive to my situation, and always took a lot of time to answer all of my questions and tell me what the next steps were. She is one of the best doctors ive ever had, and is a huge part of why I liked the clinic.
Always welcomed by the front desk. Everyone from the medical assistants to phlebotomists to nurses to the doctors were very nice. Wait times for blood draws and ultrasounds were not very long. At Fair Oaks and Annandale the wait time is minimal. At K street in DC, the wait time in the morning was a bit longer than expected especially when you're trying to get to work right after. Patients are assigned a nurse so if you have any questions or concerns you call or email your nurse and expect to hear back from them within 24 hours.
The staff at SGF are friendly, accommodating, and welcoming. They are amazing!
The office I went to is a small outpost of a much larger clinic. Some procedures had to be done at one of the larger clinics, but most of the time I was able to be seen locally.
Overall, I had a great experience because I had a successful outcome, but it took a lot of time and attempts. The staff was very supportive and extremely efficient but since they have a large volume of patients, you do feel like you are on an assembly line. On weekends especially, there were long waits for monitoring.
Shady Grove was a great provider. Customer service was excellent, with my nurse and doctor accessible whenever I needed. Our insurance coverage was minimal for fertility, so global fees for our IUI cycles and shared risk when we moved on to IVF were helpful with the associated costs (which of course were considerable). They were also willing to help with meds when cycles went unexpectedly long.
Sometimes you feel like you are just another customer, No personal attention, just on the assembly line for blood work and ultrasounds Hardly any, I've only spoke to her twice.
Very organized, quick responses from nurse
Having been to smaller clinic for my first cycle, I have come to really appreciate the conveinence provided by Shady Grove. Yes, it is a factory. But it is a well-run, results-driven factory and once you are in, they take good care of you. My nurse was amazing. Honestly don't know what I would have done without her. And the results speak for themselves!!! Dr. Malik has the best bedside manner. She is kind and considerate but at the same time, knows her stuff. From the beginning, I felt like we were a team. I am so grateful for her.
Very positive. Dr.Motla is thorough.
The doctors and nurses were very helpful. Very happy with the clinic. Dr. O'Brian was patient in listening to our questions and answering them. Kept us updated at all levels.
Great staff at TOWson. have had very wonderful Nurses, Jenna - always found a way ouy with my appointmenta. Sonya- takes her time to patiently answer all my questions. The other staff are really compassionate and great. Wendi, Jeanatte is absolutely amazing she knows just when you need that hug. Keisha too very sweet and helpful. plus my backup nurses Joanna and Crystal. Thanks ever so much to you all.
Amazing staff and doctors!
Awesome experience. I have been to other Shady Grove locations and they are nothing compared to this location
Get the right doctor, and your experience will be fabulous! We saw several because of the nature of the appointments, but our primary RE went out of his way to allay our concerns and show up for procedures, etc. Also, you have one nurse assigned to your case, and he/she is always in communication with you.
The entire staff is fabulous, from reception to nurses to doctors. Always punctual, always willing to help whenever you need it.
Wonderful doctors, prompt, and successful. My nurses switched a lot in a year which was unfortunate.
Very easy and simple and everybody very friendly carefully withh patients
Very professional staff, top rated doctors, many offices around DC area.
Staff are capable and professional and were sensitive to my needs. Blood draws were done very well and quickly.
Everyone was so supportive. They listened, really made us feel like we were special, but were honest with us about every step of the process. HIGHLY recommend!
High volume clinic but they know what they are doing. The nurses & doctors were really nice, competent & professional.
They are highly unorganized and they are all about the number of pregnancies.
Organized, great doctors and nurses, quick response time to questions
Got to know many of the staff members through regular monitoring visits. The friendliest if those who drew my blood and did my ultrasound monitoring scans was always second to none. All street made me feel comfortable and optimistic
We loved Shady Grove Frederick location. It felt very personable. No matter what time of the day we had a way to contact a doctor or nurse. We could call or email with any question. We suffered a miscarriage and couldn't of asked for a better dr or staff. They knew how hard this was for a couple who was already suffering with infertility. I always tell any new person who is looking for s clinic to go to Shady Grove
3 rounds of IVF treatment with ICSI and we had our miracle twins.
Staff are very friendly, though at times you feel like just a number among the thousands of patients.
SGFC is amazing, they have offices in VA, MD,PA, and DC. They truly care about each patient and their labs are top rated. I would highly recommend them.
We had a phenomenal experience at Shady Grove. From the front desk staff to our nurse to our doctor, everyone seemed to really care about us. Two IVF/ICSI cycles, two pregnancies (and two embryos waiting for us)!
The entire staff was helpful and we were successful the first cycle! We. Oiling have done it without their help and we're excited about returning in the future for our second child.
My nurse was very professional and very attentive. She responded to my emails very promptly. On the other hand, the nurses who do the monitoring at K street office need more training and bedside manners.
is my first time yet
Wait times were generally reasonable, though for weekend monitoring visits it was a bit longer sometimes. All of the nursing staff were great.
While my doctor and main nurse were located in Frederick, I ended up having most of my monitoring and appointments in the Annapolis office (and a couple in Rockville). The staff, nurses, and doctors were friendly and professional at all locations, and readily answered any questions or concerns I had. Allison from Frederick was very helpful and I was happy to have her as my main contact.
As a gestational Surrogate--I was treated with a very high quality of respect. Nursing staff was amazing. Communication was amazing.
Excellent knowledge, personal attention, genuine wanted to help us
Shady Grove has the best fertility center in the country. The doctors are all top notch and the rest of the staff are all caring, nurturing and supportive. I went through a lot to get pregnant and can't imagine having a better team on my side
Very good experience.
Every single person I dealt with was wonderful.
Supportive, helpful - doctors and nurses great! We have one and one on the way because of their efforts. Beware of billing staff.who often make mistakes.
The staff was kind and thoughtful. I never felt lost in the crowd
Dr.McClamrock is amazing
We conceived on our second iui cycle! The dr did a great job of assessing what worked and what didn't between the first and second cycle and made adjustments. We were treated very well as a lesbian couple. The doctor was wonderful in every way!
At this clinic we feel as though all our questions and concerns are always addressed with patience and great detail. Our nurse Jennifer Lavy, is excellent and stays in contact with us through every step. We appreciate her assistance and support! Our doctor is reasonable, kind, and forth-coming with her delivery of her medical advice. We were pregnant after one IUI cycle, but experienced a miscarriage after leaving their care. Upon our return, we were greeted with excellent advice and perspective on how best to proceed with trying again.
It was good- and I'm pregnant! I'll be going back after this little one is here, Dr Sagoskin was great. Very helpful, understanding, and I enjoyed working with him!
It's a big clinic which means it's very busy, but also really efficient. I could always get an appointment when I needed, and my nurse responded to emails within hours. Frank Chang was very matter of fact. My only complaint was that after a very early loss, he didn't seem to know how to handle how upset I was. However, he made up for it in expertise/successful follow up treatment.
Great results - somewhat poor communication Had minimal interactions with Dr Mottla but he was proactive when he needed to be
Everyone was very helpful and very caring in difficult times.
Nurses and staff are amazing. Doctor is a little quick and does not have a great bedside manner. He is very matter of fact but forgets that many of the things being discussed can be overwhelming and emotional to the patient. Doctor is very matter of fact but lacks bedside manner. Seems to be in it for the numbers and forgets that these things can be emotional for the patient.
This place knows what it's doing. It's large, so everyone is specialized in their area. The only thing I wanted, but didn't get was a "road map" of here's what happens first, second, third with "average" times for each step. I was so frustrated that this didn't exist and the only response was "Everyone's different." I interacted with Dr. Sagoskin very little, actually, which was fine by me since the nurses were more familiar with my actual treatment and my situation over time.
The data shown in this section comes from both SART.org and the CDC. Together these organizations maintain the most up-to-date data on fertility clinic success rates in the US. Your physician should be able to help you interpret these reports. When you see a "?" in a chart, it simply indicates that a clinic has completed less than 20 cycles in that category and age range, which would make showing success rates misleading, according to the CDC
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703 views • 1 ratings
Distance: 10.3 miles away
Had worked with another fertility clinic for over a year (3 IUIs, 2 IVF - all failed). As a last ditch effort, I decided to switch practices and visit VCRM based on the great reviews and high success rates. Dr. Sharara was very thorough. Ran additional tests, put me on medications and had me change my diet. I am so happy to say that I had a successful transfer and ended up getting pregnant on our 1st IVF cycle with VCRM. We only transferred one embryo, but ended up having identical twins!!
961 views • 5 ratings
Distance: 12.3 miles away
Personalized attention, knowledgeable and friendly staff, easy to communicate with, clear instructions, very happy.
764 views • 9 ratings
Distance: 18.2 miles away
The nurses and doctors are excellent. At first the whole fertility routine takes a bit to get used to, and is very overwhelming. Some of the nurses were very sensitive to this and others were not. However, as my treatments went along (starting with monitored cycles, then IUI, then IVF), I came to really appreciate all the nurses. My doctor was incredible throughout. Very well researched and patient with me and my questions. The billing team leaves a LOT to be desired -- they make many errors, are unresponsive, send your bills to collections before you even receive on in the mail, and are quite insensitive resolving issues they created given the financial burden and emotional process of tackling infertility -- hence the rating of 4 instead of 5.