who should pay to replace?

Question

I was having a debate with a family member and I'm curious of what the glow community thinks.                         if something is bought online and the seller used a delivery company with extremely low reviews and a known reputation of loosing/damaging/lying about deliveries because it's cheap who should pay when an item isn't received.                      should the seller send a new one with a different company free of charge, should the buyer pay for a new one even if the seller will use the same company again, or should the delivery company pay for the items they've lost/damaged?

Accepted Answer

Seller..if they choose to go to the delivery company to try and get payment from them that's their business

Answer

Ultimately it’s the sellers responsibility to ensure their customers happiness. So the item should either be replaced or a refund issued immediately if there is proof the item didn’t arrive as expected.

Answer

I think the seller. If you never received the item how can it be the buyers fault? If it came damaged in transportation then I think the company who shipped it should.

Answer

Story time. I ordered some stuff last year in May. According to the postal service it was delivered, when it wasn't. 
I had the company reship the order to my grandfather's address, it arrived a week later. 
Yesterday, look what shows up at my door, the items I ordered a year ago. It was left at a depot somewhere and the driver lied when he said it was delivered. Giving not delivering the mail is a federal offence, I called the postal service and told them, that my order just showed up, and their driver lied. They ended up having to give me back triple the purchase price. 
To me, fault is laid on both the seller if they shady, and the delivery company/postal service if your items are "lost"/ delivered when they weren't.

Answer

Technically speaking when the seller ships the item the title and risk transfer over to the buyer. Meaning if the product doesn't arrive its your problem not the sellers and they don't have to refund you etc. I'm not saying I agree with this but I'm currently studying business law and this was in the chapter we just covered.

Answer

I’m an online/seller buyer with over 250 100% feedback ratings. Never gotten a poor or neutral rating. 
If an item was never marked as delivered as in it never made it to the destination (lost in transit, stolen off truck, damaged, etc) then the seller should send a replacement. 
However, items that have been scanned and marked as “delivered” should not be replaced at all imo. Too many people lie about “never receiving” a delivered item just so they can get another for free and then sell it or return it for more $$$. I have always believed that the responsibility is on the buyer to intercept their delivered package. It’s not the seller’s fault that your package was stolen. If you knew you were going to be at work all day, for example, and wouldn’t be able to intercept it, you should’ve changed delivery instructions to have the item be held at the PO for you so you can pick it up personally. While some carriers will falsely scan an item as delivered I’d say the majority of the people who are complaining about never getting a “delivered” item just haven’t bothered to 1. Check with their neighbors to see if it was misdelivered 2. Check in nearby bushes 3. Didn’t arrange for proper pickup out of laziness 4. Got the item but are lying 5. Didn’t bother to insure a very expensive item unless the seller already did it for them, in which case, seller should know how to replace without having to pay. 6. Are making assumptions on what happened when a security camera will tell you exactly what happened to the box. 
Every time I’ve never received a “delivered” item I’ve just cut my losses because when I reminded the camera footage I saw that the boxes had actually been stolen due to my own negligence. I just started changing delivery instructions after that. My camera also caught a FedEx driver putting my box down the street instead of at my house. Easy fix. Camera also showed where he hid it one time, I never would’ve found it without the camera. 
Buyers need to get a camera and put it on their porch. I literally bought mine for 99 cents off of eBay so please, no whining about cost. Cameras will solve every issue of “delivered but not actually delivered”. I have even heard of wild animals taking things off of porches. But at the end of the day it’s up to the seller; I just know now that many sellers online including myself have stopped replacing items for free that were already marked as delivered. My feedback has never been affected by it as my store policy clearly states it already so people who buy have never been surprised by it. But thankfully 99% of my buyers have always been pretty responsible with their mail it seems. 
Also many sellers will flag accounts of people who claim nondelivery once it happens more than twice. VS does this as well. After two accounts of misdelivery you’re on your own, they’re not replacing shit.

Answer

The seller should reimburse or resend the item, then if the seller is unhappy with the delivery service they should contact the delivery service to be reimbursed for the sellers losses... the buyer should not have to spend more money or be the one to work out the delivery trouble because neither issue is their fault

Answer

Seller- however if it becomes a common assurance - as a seller I would want compensation from the distributor too!!

Answer

The seller should replace the item, then take the cost up with the delivery company after the item has been replaced.

Answer

Matters on the companies policies

who should pay to replace?

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